Refund policy

Overview

This Refund Policy explains how returns, exchanges and refunds work for purchases made from Mtccnmi. We want you to be satisfied with what you receive, and we have kept the process clear and fair. By placing an order you agree to the terms below. If anything is unclear, write to us before ordering.

Fourteen-Day Return Window

You may request a return within 14 days of the date your parcel is delivered. The window is calculated from the delivery date shown by the carrier's tracking record, not from the date of purchase. Requests received after the 14-day period may be declined, so please contact us as early as possible if you intend to send something back. Items returned without a prior request cannot be processed reliably.

Condition Requirements

To qualify for a refund, the item must be unworn, unwashed and free from odour, stains, pet hair and makeup marks. Original tags must still be attached, and the item should be returned in its original packaging where possible. Please try garments on over clean undergarments and avoid removing protective seals until you are certain you are keeping the piece. We inspect every return on arrival and will tell you honestly if it does not meet these conditions.

Items That Cannot Be Returned

The following cannot be returned or refunded: gift cards, items marked final sale or clearance, intimate apparel and swimwear where the hygiene seal has been removed, and any product that has been altered, tailored or damaged after delivery. If you believe you received an item in error or a product is faulty, that situation is covered separately below and is not affected by this list.

How to Start a Return

Email mtccnmi@outlook.com with your order number, the item you wish to return and the reason. We will confirm your eligibility and send return instructions together with a reference number. Please do not ship anything back before you receive those instructions — parcels that arrive without a reference number take considerably longer to match to an order and may be refused.

Return Shipping Costs

Return shipping is the customer's responsibility unless the item is faulty, damaged in transit or was sent in error. We recommend using a tracked service and keeping your receipt, because we cannot issue a refund for a parcel that never reaches us. Original outbound shipping charges are non-refundable, except where the return is due to our mistake.

Refund Method and Timing

Once your return is received and inspected, we will notify you of the outcome. Approved refunds are issued to the original payment method within 5–10 business days; your bank may take additional time to display the credit. Shipping costs paid at checkout are not refunded unless the return results from an error on our part.

Exchanges

If you would like a different size or colour, the quickest route is usually to place a new order and return the original item for a refund. This avoids waiting for stock to be reserved. If you prefer a direct exchange, tell us in your return request and we will confirm whether the replacement size is available at that moment.

Faulty or Incorrect Items

If an item arrives damaged, defective or different from what you ordered, contact us within 7 days of delivery with photographs of the item and packaging. We will arrange a replacement or full refund, including the original shipping charge and reasonable return postage. Please keep the packaging until the matter is resolved.

Cancellations

Orders may be cancelled free of charge before they are dispatched. Once an order has left our warehouse, it can no longer be cancelled and must follow the standard return process instead. If you need to change a delivery address, contact us immediately and we will do our best to update it before dispatch.

Late or Missing Refunds

If you have not received your refund within the timeframe above, first check your bank account and card statement, then contact your card issuer, as posting delays are common. If the refund still cannot be located, email us at mtccnmi@outlook.com with your order number and we will investigate and provide a transaction reference.

Questions

We would rather answer a question up front than process a difficult return later. For anything relating to this policy, contact our team at mtccnmi@outlook.com.