Contact information

About This Information

This page sets out the business contact and identification information for the Mtccnmi online store, together with the channels you can use for orders, service requests and formal enquiries. It is provided so that customers, partners and regulators can reach the right team quickly. If you cannot find the detail you need here, email us and we will point you in the right direction.

Store Identification

Store name: Mtccnmi
Website: mtccnmi.com
Business type: online retail of women's apparel — tops, knitwear and one-piece garments
Operating company: Heilongjiang Ranye Technology Co., Ltd.
Registered address: Room 91, A307, Building 20, Innovation and Entrepreneurship Square, Science and Technology Innovation City, Harbin High-tech Industrial Development Zone, No. 178 Xiuyue Street, Heilongjiang, China

Customer Care Contact

Email: mtccnmi@outlook.com
Telephone: +1 (512) 555-0184
Service hours: Monday to Friday, 9:00 AM – 6:00 PM (CST)
Email is the fastest route for order-related questions, because it lets us attach invoices, return references and tracking links directly to our reply.

Mailing Correspondence

Mtccnmi Customer Care
3820 Sunset Terrace, Suite 210
Austin, TX 78704
United States
Please contact us before sending any parcel so that we can issue a reference number. Unreferenced returns take much longer to match to an order.

Returns and Exchanges

Returns are handled through our customer care email address. Write to mtccnmi@outlook.com with your order number and the reason for the return, and we will reply with step-by-step instructions. The return facility address is supplied with those instructions and may differ from the correspondence address shown above.

Order Support

For questions about an existing order — delivery status, address amendments before dispatch, missing items, damaged goods or invoice copies — include your order number in the subject line. Having that reference ready usually cuts our response time in half, because we can locate the order immediately rather than searching by name. If you need an invoice for accounting or customs purposes, tell us the name that must appear on it.

Wholesale and Partnerships

We welcome enquiries from boutiques, stylists, content creators and marketplaces. Send a short introduction describing your business, the markets you serve and the product categories you are interested in, and our team will respond with availability, minimum order details and current terms.

Press and Media

Journalists and editors looking for brand background, imagery or comment should contact us by email and indicate their outlet, deadline and the specific information required. We do our best to respond to time-sensitive requests within the same business day.

Formal Notices

Legal notices, rights complaints and regulatory correspondence should be addressed to the operating company named above and sent by email to mtccnmi@outlook.com with a clear subject line. We acknowledge formal correspondence within one business day and provide a substantive response as quickly as the matter allows.

Privacy Requests

To access, correct or delete personal information, or to object to a particular use of it, email mtccnmi@outlook.com and state your request clearly. We may ask for information to verify your identity before acting, and we will respond within the period required by applicable data protection law.

Language and Accessibility

Customer care is provided in English. We are happy to receive messages in other languages and will do our best to reply clearly, but correspondence and published policies are maintained in English so that every customer receives the same information. If you need this page in an alternative format for accessibility reasons, contact us and we will send a plain-text version.

Complaints

If something has gone wrong and our first reply does not resolve it, say so and ask for the matter to be escalated. Escalated cases are reviewed by a senior member of the team, who will confirm the outcome in writing along with any remedy we can offer. We treat complaints as useful information rather than an inconvenience, and we keep a record so that recurring issues are fixed at the source.

Response Commitment

We aim to answer every message within one business day and to resolve most service issues within three. If your matter requires input from our production or logistics partners, we will tell you what is happening rather than leaving you without an update. Where a delay is likely — peak season, a carrier disruption or a public holiday — we will say so up front and give you a realistic revised date.